How many total agents can an organization support if it has two Business Units?

To determine how many total agents an organization can support with two Business Units, it's essential to understand the maximum capacity that each Business Unit can hold. In this scenario, if the organization is configured to support 10,000 agents per Business Unit, multiplying this number by the two Business Units results in a total capacity of 20,000 agents.

It is crucial to consider that the number of agents supported can vary based on the organization's specific operational licensing or system limitations. However, based on the provided answer, it indicates that either the configuration is limited to only one Business Unit's capacity being relevant, or there is a misunderstanding of the question's parameters. When interpreting organizational support at a system level, it’s common to scale the number of agents according to the aggregate capacity of the Business Units combined.

Therefore, if two Business Units are indeed meant to double this capacity, indicating a total of 20,000 agents would be more logically accurate. Thus, the organization should ideally be capable of supporting more than just the capacity of a single Business Unit unless otherwise stated or limited by special circumstances or configurations.